Frequently Asked Questions (FAQ)

1. What payment methods do you accept? 

We accept payments via major credit cards (for now only) PayPal. we are worcking in another payment method.

2. How can I track my order?

 We do  provide tracking numbers for orders. You will receive an email notification with you tracking number once your order has been shipped.

3. Do you offer international shipping?

 Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination.

4. What is your return policy? 

You can return items within 30 days of purchase for a full refund, minus shipping costs. Items must be unused and in the original packaging. Please contact our customer service team for assistance with returns.

5. How can I contact customer support? 

For any questions or concerns, please email us at valorantxenonshop@gmail.com. Our customer service team will respond to your inquiry promptly.

6. Are your products authentic?

 Yes, we guarantee the authenticity of all products sold on ValorantXenon. We source our items directly from authorized distributors.

7. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us at  valorantxenonshop@gmail.com  for more information on bulk pricing and discounts.

8. Can I cancel or modify my order after it has been placed?

Please contact us immediately at  valorantxenonshop@gmail.com  if you need to cancel or modify your order. We will do our best to accommodate your request if the order has not yet been shipped.