Exchange and Return Policy

No Return/No Refund Policy

Thank you for shopping with us. Please read our policy carefully before completing your purchase.

1. All Sales Are Final
   Once a purchase is completed, it is considered final. We do not accept any returns or provide refunds under any circumstances.

2. No Exceptions
   This policy applies to all products and all situations, including but not limited to:

   • Change of mind after purchase.
   • Dissatisfaction with the product.
   • Incorrect orders placed by the customer.

3. Product Descriptions
   We strive to provide accurate descriptions and images for all our products. By purchasing, you agree that you have reviewed and understood the product information provided.

4. Damaged or Defective Items
   In the rare event that an item is damaged or defective upon arrival, please contact our customer support within 48 hours of delivery with photographic evidence. We will review such claims on a case-by-case basis, but refunds or returns are not guaranteed.

5. Responsibility for Delivery
   Once the product has been shipped and a tracking number is provided, it becomes the customer’s responsibility to ensure receipt of the package. We are not liable for lost or delayed deliveries caused by third-party carriers.

By making a purchase, you agree to adhere to the terms of this policy.

For further questions or assistance, please contact us at:
Email: support@valorantxenon.com